Refund policy
Refund & Return Policy
30-Day Return Guarantee
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.
Eligibility for Returns
To be eligible for a return, your item must:
- Be in the same condition that you received it
- Be unused and in its original packaging
- Include all original parts and accessories
We reserve the right to refuse returns that do not meet these conditions.
How to Start a Return
To initiate a return, please contact us at:
petora2468@gmail.com
Include your order number and reason for return. Once your return is approved, we will provide instructions on how to send your item back.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping service, as we are not responsible for lost return packages
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos, and we’ll make it right at no extra cost to you.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Your refund will be issued to your original payment method
- Please allow 5–10 business days for the refund to appear, depending on your bank
Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return your original item and place a new order.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Items marked as final sale
- Used or damaged items not due to our error
Contact Us
For any questions about returns or refunds, please contact us at:
petora2468@gmail.com